| Sales Expertise, Consulting & IT Solutions for the Highly Competitive Telecommunications Sector |
In the telecommunications and sales business unit, we carry out cross-sectoral activities as business innovation and business transformation partners. We understand the business environment of our clients and support them in recognizing trends and generating competitive advantages based on this knowledge. We combine the necessary expertise in our Telecommunications, Client Relations, Business Intelligence and Client Contact & Billing departments.
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Services for the telecommunications sector In the intensely competitive telecommunications market with its short product cycles, we operate with the same flexibility and agility as our clients. Despite this, we meticulously analyze their specific initial situations and prepare each project with careful attention to detail. We support our clients in the consolidation of their IT and business processes, especially with regard to the optimization of order management and billing. Moreover, we offer consulting and projects concerning current trends, such as quadruple play, next generation networks and services and consolidated invoices. |
Comprehensive sales support We provide cross-sectoral support to our clients in developing product-specific sales strategies and implementing these effectively and efficiently using IT-supported systems. Using our process and technology expertise in customer relationship management (CRM) just as in business intelligence methods, we ensure that the right information is always available in the right place at the right time. We are proficient in data warehousing as well as the implementation of reporting requirements. Furthermore, we implement customer contact systems with all of the functions required in a state-of-the-art customer contact or service center. |
We have demonstrated our specialist and technical expertise in an extremely diverse range of projects including those for T-Online, T-Com, Vodafone, e-plus, O2, Dresdner Bank, Bayern Card Services and Daimler. |
