Support & Maintenance

Hosting

Center of Excellence (CoE)

A PASS Center of Excellence is designed to help customers improving the efficiency in specific fields of their businesses.  We assist our clients by bringing in reliable professionals as source of competence for product related expertise as well as for the training of employees. Currently PASS successfully operates various different CoE’s e.g. for major banks in Germany. PASS operates different CoEs e.g. for major banks in Germany very successfully. Furthermore we offer a Center of Excellence for the PASS Virtual Software Factory:

In an initial consulting assessment we provide your employees with extensive and crucial knowledge and afterward stand by as a constant contact concerning further issues or problems

Our CoE services offer many unrivaled advantages to your overall business, such as cost optimization or retrieval of multi-source content, including negotiated fares through our ‘CoE Fare Management’.

Our goals:

#1 - Maintain individual customer focus: Establish methodologies and resources; use the right technology and solution for the problem.
#2 - Ensure effectiveness across the enterprise: Establish shared repositories, reusable services, best practices.
#3 - Maintain flexibility: Remain agile to be able to respond quickly to changes in business and technology.

Other CoE offerings that drive value to our clients include consulting, architecture and scoping support for Agent POS tools and software assets that extend the regular product functionality.

Within the business unit travel we provide our clients with Centers of Excellence including the following thematic focuses:

• Agency Business Processes and Usability
• Fare Management
• GDS APIs and Processes
• Product Maintenance with our Virtual Software Factory