Holistic management of customer interactions
Successful companies know their customers and know how to convert this knowledge into revenue. Our CRM System allows you to do that in no time: Whether you are building a customer base, or you already have a lot of customers-we will help you to keep an overview of all relevant information at all times.
Systematic design of your Customer Relationship Management
Company and customer data can be easily and efficiently gathered and found, thanks to extensive search, filter, and sorting functions. Notes and documents for all business processes, customers, and companies are recorded and displayed directly in the system. You no longer have to search for the last e-mail contact, since you will always have the complete record of your correspondence in your customer overview. All these entries are created automatically – you send an e-mail to your customers and the complete text is automatically saved in the system together with all shipping data. Manual contact creation is part of the past and you have more time for your core business.
The sales rep creates new leads with the click of a mouse and they get an overview of the current sales opportunities and can then pursue them further. Telephone contact with (potential) customers also works with just a click of the mouse on the phone number stored in the CRM System. The invoice is then created directly from the order received and you are also informed about payment receipt at all times. Additionally, you can classify your customers however you like with the help of numerous attributes and thus create the opportunity to individually inform them about new offers – and you'll thus be laying the foundation for a successful expansion of the customer relationship.
An extensive, yet easy to use reporting system supports you in achieving your campaigns and goals. Diverse analysis options allow you to check the success of the measures you have taken and to identify trends. That way you'll get a 360 degree overview of your customers and business partners in conjunction with our E-Commerce Software.