Kunzmann car dealership relies on PASS: Electronic tuning for sending invoices
Costs down – service up: Robert Kunzmann GmbH & Co. KG has automated its invoicing. Paper, printing, and postage costs are being eliminated and lead times are minimized. Currently, there are annual savings of about 20,000 euros from the bottom line. But more importantly: Along with the process quality, customer satisfaction is also increasing.
A very special motor is driving the 900 employees of Robert Kunzmann GmbH & Co. KG, headquartered in Aschaffenburg with ten offices in the Rhine-Main area: the unlimited orientation to customers and their needs. Process optimization and quality assurance are high on the priority list. "In particular, our major customers are rapidly moving towards the paperless office. It was the starting point for us to put our invoicing to the test," says Claus Weller, Organization & IT Manager at Kunzmann, about the stumbling block.
Analysis, optimization, automation
Create, check, print, fold, wrapping up, franking, and then it's off into the mailbox – up to now Kunzmann has been sending invoices via traditional mail. The working basis is a dealer-management system from the 80s. The dealership's goal was to modernize the old solution and make it sustainable for the future with minimal expense. Kunzmann chose the PASS Consulting Group as a partner. With its Business Process Automation Suite, business processes can be modeled, in addition, the tool provides support in design, testing, and automation.
Online instead of offline
Today Kunzmann is operating with an online account portal – a web application that is connected to the document management system. A single sign-on ensures ease of use for users: Credentials only have to be entered once. Currently, the dealership sends around 1,500 invoices per month - and the figure is rising - through the portal. "We're talking directly to our customers and introducing them to our new service. Thus, the share of online invoices is continuously increasing," Weller says, explaining the process. And with 350 vehicles passing through the hands of the dealer per day, the potential is huge.
"Word of how easy it is to use – both in terms of the interface and the general handling – spread quickly. In the meantime, we regularly receive suggestions for other features.“
Organization & IT Manager
Invoicing with a click
Overall, invoicing has been sped up. In addition to the elimination of manual processes, primarily an integrated audit is also helping – this represents a significant assistance in particular with many items. Another advantage: You can quickly and easily determine when which invoice was sent. By eliminating paper, printing and postage costs and with reduced lead times, Kunzmann is currently saving approx. 20,000 euros per year.
The tuning continues
Currently, about 40 employees are working with the new solution and are satisfied, as Weller points out: "Word of how easy it is to use – both in terms of the interface and the general handling - spread quickly. In the meantime, we regularly receive suggestions for other features." Thus, a reminder function for unprocessed invoices was integrated and the option to resend in the event of error was created, among others. "In addition to the software, what impressed us above all was the know-how of PASS in the banking sector. For example, in the medium term, we're planning to integrate the payment process," Weller says, with a view to the future – always keeping new service dimensions in sight.
Robert Kunzmann GmbH & Co. KG has the brands Mercedes-Benz, smart, Fuso, and Volkswagen-Service in its product portfolio. The well-established company, headquartered in Aschaffenburg, celebrated its 80th anniversary in 2015 and is one of the largest employers in the region. In 2015, Kunzmann had approx. 290 million euros in revenue and employs more than 900 people.