Research

PASS Studies, Customer Surveys, Individual Benchmark Analyses and Online Strategy Consulting

Do you see online sales and online communications as an important piece of the puzzle of your success? Do you want to offer your customers the best performance in every way possible? Do you want to connect the online and offline worlds or accelerate the digitalization of your business processes and products so that your customers can have the best experience possible? Do both reaching customers with your online services and keeping them take center stage for you?

For years we have been providing comprehensive studies, customer surveys, benchmark analyses and online strategy consulting in various industries. You can benefit from our many years of experience in the areas of banking and insurance, among others.

Benchmarks

Your website compared to the competition

How does your website compare to your competition – are you a high, medium or low performer in your industry? And where can you improve in order to become best in class’? PASS can not only help you accurately invest but can also ensure that the right decisions are being made.

Future Digital Banking

New profit prospects and safeguarding of strategic decisions

You have digitalized all your products and services and are already benefiting from cost advantages. But you still need models for generating profit beyond fees? We can advise you on new sources of profit and work together with you to define your Future Digital Banking strategy.

Online Surveys

Your website from the customers' perspective

What do customers expect from your website? How satisfied are they with regard to content, usability and multimedia? If you want to design your website based on the needs of your customers or measure whether your relaunch was successful, you have come to the right place.