The Customers’ View of your Website
Those who want to ensure maximum customer engagement and the best possible user experience need to place the customer at the center of their actions. But what do customers really expect from your website?
In order to find this out, you should ask your customers about their wishes, expectations and previous experiences. They can show you some weak points in your website and create great potential for improvement.
In order to reveal how customers view your website, PASS will create for you a customized online survey. The insights gained will help you make prioritized and informed decisions and conduct before-and-after comparisons.
With PASS you will receive expertise for online surveys, strategy advice and analysis from a single source. Our experts will create your survey, analyze the results statistically and interpret them based on comprehensive industry and market know-how. You will also receive well-founded recommendations for action based on your goals.
Development of a survey concept, survey design and questionnaire
Creation and setting up of individual online surveys
Support for setting up surveys on your website
Optimization of the surveys for mobile devices and desktop PCs
Data interpretation, data processing and presentation
Recommendations for action based on survey results
Data privacy compliant storage and deletion on our servers