Online Surveys

Online Customer Surveys

The Customers’ View of your Website

Those who want to ensure maximum customer engagement and the best possible user experience need to place the customer at the center of their actions. But what do customers really expect from your website?

In order to find this out, you should ask your customers about their wishes, expectations and previous experiences. They can show you some weak points in your website and create great potential for improvement.

Our Services at a Glance

In order to reveal how customers view your website, PASS will create for you a customized online survey. The insights gained will help you make prioritized and informed decisions and conduct before-and-after comparisons.

With PASS you will receive expertise for online surveys, strategy advice and analysis from a single source. Our experts will create your survey, analyze the results statistically and interpret them based on comprehensive industry and market know-how. You will also receive well-founded recommendations for action based on your goals.

Conception

Conception

Development of a survey concept, survey design and questionnaire

Development

Development

Creation and setting up of individual online surveys

Set-up

Set-up

Support for setting up surveys on your website

Multi-Channel

Multi-Channel

Optimization of the surveys for mobile devices and desktop PCs

Assessment

Assessment

Data interpretation, data processing and presentation

Gain Insight

Gain Insight

Recommendations for action based on survey results

Security

Security

Data privacy compliant storage and deletion on our servers