Travel agency software

Future-proof multi-source Travel Agent Desktop

Contact

Multi-content capable online travel agency software incl. post-booking processes

The new generation travel agency software has been developed together with the global franchise system Lufthansa City Center (LCC) to provide travel agencies and TMCs with a modern, flexible and modular tool that meets the requirements of today as well as in the future. The travel agency software is based on many years of professional and technological know-how from the travel industry and enables users to integrate the complex NDC world into the booking process with just a few clicks in a simple way. Known as Bridge-IT, the tool has been an integral part of the booking technology at LCC offices since 2018. The travel agency software is continuously being expanded with new content sources and features.

From offer management through booking to post-booking processes of various service providers from different distribution channels (NDC, GDS and non-GDS content), everything is united in one clear web interface of the travel agency software.

Travel booking at the cutting edge – our travel agency software PASS Travel Agent Desktop

With the Travel Agent Desktop (TAD) we offer an independent and modern multi-source travel agency software to handle all booking steps.

To the product video (full version)

Travel Agent Desktop: Chat/Demo

Travel Agent Desktop: Requirements analysis

Travel Agent Desktop: Go live

Contact us

Our travel agency software Travel Agent Desktop (TAD) is based on our backend system Travel XML API XX1 as well as our middleware platform Travel Web API iXX1 and thus enables access to Global Distribution Systems (GDS), IATA's New Distribution Capability (NDC), further direct connections as well as Low Cost Carriers (LCC) and aggregators for flight, hotel and car rental. Furthermore, the travel agency software offers comprehensive integration with profile, midoffice and backoffice systems as well as other travel service providers.

PASS travel platform — Travel backend XX1 and travel middleware iXX1 together with the client application form the flexible overall architecture of our travel agency software Travel Agent Desktop.

In addition to the travel agency software Travel Agent Desktop, other applications can also be developed on top of our middleware and then use the existing services and rules. Such a solution could be, for example, a business travel management system (desktop, mobile, chat bots, etc.) or a duty-of-care platform.

Why use the PASS travel agency software?

Today agents have to book and process travel services via different travel agent selling platforms in order to provide their customers with the best offer. The decentralized handling does not follow a uniform, automated process. In some cases, data is stored redundantly in different systems. Our comprehensive all-in-one travel agency booking system is used for efficient handling and processing of single as well as multipax travel bookings. Travel agents can simultaneously search, book and process a large number of fares from different sources in one interface instead of centrally. The processes for handling bookings as well as customer communication are standardized and automated. This improves the customer experience and enables billing and reporting at corporate level. It ensures full content, optimized processes and higher customer satisfaction. With our travel agency software additional services such as lounge vouchers or extra baggage can be easily sold. Currently, PASS is also the only technology provider that has integrated Lufthansa's Book-a-Group solution.

We would be happy to present the Travel Agent Desktop to you in a personal online appointment without obligation. Arrange your appointment for a live demo of our travel agency software now.

Request demo appointment

Transparency

Combined display of all results from different booking channels as well as booking of different travel services in one travel agency software tool (full content) provide travel agents with transparency about the possible rates as well as access to all offers and bookings.

Other revenue sources

Increased consulting quality/efficiency through integrated cross-selling. Automatic display of ancillary services relevant to the booking and sales tips/promotions. Option to dynamically display safety and advice notes for destinations via a rules engine or API.

Flexibility

Customizability of the travel agency software to your requirements. Integration of other functions, content providers, profile/midoffice/backoffice systems. An additional rules interface and the integrated Rules Engine allow process interventions and individual optimization.

Range of functions

The Travel Agent Desktop offers a comprehensive range of functions: From pre-booking to booking to post-booking as well as end-to-end workflow automation with permanent optimization and extension.

High data security

Data security through hosting in our own ISO-certified Data Center in Germany. We also take into account the data protection requirements through the Payment Card Industry Data Security Standard (PCI DSS).

Usability

The travel agency software is easy for users to operate because it provides an intuitive and modern graphical user interface (GUI). Therefore, it can be implemented quickly and with little training effort.

The following partner systems and open source tools are currently integrated into our travel agency software:

Flight

Amadeus (GDS)
Low-cost interface Amadeus Extended Air Choice (EAC)
Eurowings Direct Connect (DC)
Eurowings operator content
Lufthansa Group (Lufthansa, Swiss International Air Lines, Austrian Airlines, Brussels Airlines, Eurowings, Discover Airlines) (DC NDC)
Singapore Airlines (DC NDC)
Air France KLM (DC NDC)

Hotel

Amadeus (GDS)
ehotel (includes the ehotel hotel program and more than 600 hotel reservation systems via Dhisco/Pegasus, ABC, Amadeus, Booking.com HRS (via GDS), Hotel.de (via GDS), Expedia and around 50 pre-pay providers such as ebookers, Go Global, LateRooms, Priceline)

Car

Amadeus (GDS)
Europcar

Rules Engine

Open source business rules management system Drools, a JBoss project (own rules can be defined, which are then used dynamically).

Profile database

Midoco (import of profile, organization and user data)
Umbrella (import of profile data from Umbrella Faces)

The connection to the profile databases ensures automated transfer of traveler profiles, consideration of company specifications and preferences of the travelers.

Mid-/Backoffice

Mid office/ERP system Midoco (transfer of data to mid office/ERP system)
Back office system from ta.ts (transfer of data to SAP back-office Ibiza)

Consistent data quality is ensured through connection to the mid and back office. Invoices are processed equally, regardless of the booking channel. If required, passive segments can also be generated. However, this is not necessary due to the Super PNR management.

Travel expense management

AirPlus (requests and sending of the additional data via the additional data mask (Descriptive Billing Information, DBI), such as cost center, employee number, department, to the TAMARA data interface).

Reporting

Open source Business Intelligence and Reporting Tool (BIRT) (booking overview of all bookings for a specific period for flight, hotel and car. Reports can be extended upon request).

Additional connections are possible if required. All the important Global Distribution Systems and many other systems are already connected in PASS XX1 and can thus be provided in the shortest possible time. Here you can find the overview of the available connections:

XX1 GDS & Supplier

Travel Agent Desktop: Dashboard — Travel Agent Desktop: Traveler with data of the organization and the traveler

The dashboard of our travel agency software provides a convenient overview of the following functions:

Selecting the traveler profile or entering a new traveler
Search of existing PNRs
Claim PNR: loading of group and individual bookings of an airline for further processing
Search of offers and travel documents
Queue Management: display of all queues, creation of new SPNR queues as well as display of imported PNRs from external systems (e.g. OBEs like Atlatos, Onesto, Cytric, SAP Concur)

Travel Agent Desktop: Flight search — Travel Agent Desktop: Flight availability display

The travel agency software enables an extensive and structured flight search with the following query options:

Round-trip, one-way, multi-trip search and search parameters (such as corporate rates incl. baggage allowance, only re-bookable or only refundable fares, as well as extensive result filters)
Availability query including various fare options (such as FXA and FXX, fare family and fare base query)
Fare search by time (branded fares display) and by price incl. additional fare options and one-way price comparisons
Fare quote query
Flight plan query

Travel Agent Desktop: Hotel search — Travel Agent Desktop: Hotel results for destination in Google Maps

The travel agency software provides comprehensive hotel information for hotel search:

Search and result display incl. Google Maps
Hotel details, pictures and room descriptions
Cancellation conditions

Travel Agent Desktop: Car rental search — Travel Agent Desktop: Car rental results display via Google Maps

When searching for a rental car, travel agency software Travel Agent Desktop provides extensive car rental information:

Search and result display incl. selection of rental station via Google Maps
Sort function
Vehicle type
Tariff conditions
optional vehicle equipment and insurance options

Travel Agent Desktop: Intelligent shopping cart — Travel Agent Desktop: Shopping cart with flight, hotel and rental car

The intelligent shopping cart guides agents, across all booking channels, more quickly through the desired trip booking:

Automatic prepopulation of all relevant existing data and content for booking
Structured itinerary display and easy addition of further travel services (such as flight, hotel, car)
For flights: graphical seat selection and choice of ancillary services
For rental cars: choice of optional services and insurances
Automatically and manually add Other Service Information (OSIs), Service Requests (SSRs), remarks, or Advanced Passenger Information System (APIS)/Transportation Security Administration (TSA) data.
Additional data collection via AirPlus

Travel Agent Desktop: PNR processing — Travel Agent Desktop: Flight booking incl. tickets and EMD for Lufthansa Lounge

After booking the contents of the shopping cart, a Super PNR is generated. This includes all services of a trip, regardless of the original distribution channel. The contents of the PNR can be further edited. This includes in particular:

Manual pricing
Issuing of Ticket/EMD
Add ancillary services
Add seat
Split PNR
Notification management (flight schedule changes, airline notifications, etc.)
Queueing
Void
Refund (partial refund, tax refund, EMD refund)
Exchange

Travel Agent Desktop: Exchange — Travel Agent Desktop: Selected flight for automatic exchange

For ticket exchange, the following options are available in our travel agency software Travel Agent Desktop:

Partial exchange
Full exchange
Manual exchange

Possibility to
- create and send various offers before the booking, as well as
- after the booking corresponding booking confirmations incl. calendar entry can be sent to the customer.

All actions are performed at the SPNR level so that services from different sources can be represented in a unified itinerary.
The itinerary is flexible and dynamically structured and can be easily adapted to your needs. Travel agency or customer logos are controlled from the master data.
Notes, advertising banners and other texts or text modules are contributed.
Individual notes can be added in the booking process by the travel agent.
In addition, other documents can be attached to a mail.
In general, colors, font and font size are customizable in the standard. Further adjustments like changed tables are possible, but with additional effort.

Travel Agent Desktop: Quick search — Travel Agent Desktop: Quick search input

Our travel agency software is characterized by a wide range of functions. In addition, there are many other features, such as:

Parallel working through multi-sessions
Change/access to another travel agency without logging out (if authorized, e.g. call center on behalf of several branches)
Keyboard shortcuts for faster navigation
Multi-language capability (German and English, expandable to other languages)
Quick search entries
Amadeus terminal (cryptic commands)
Rules Engine (for e.g. auto ticketing, queue management, file finishing, missed savings, filtering of results, quality checks, promotions, dynamic filling of marketing portlet, contributing dynamic content (text and banners) to mails)

Travel Agent Desktop: Administration — Travel Agent Desktop: Administration of users and assignment of roles

The following tasks and settings can be performed in the administration area of our travel agency software:

Master data management (organization as well as users, roles and rights)
Itinerary management (e.g. advertising banners, standard attachments, etc.)
Setup and management of custom rules (such as queue events, remark control)
Definition of default settings

For users and the business department

For users and the business department

Automated, optimized processes and consistent data quality
Prepopulated data contents
Improved customer service
Intuitive use
Consistent look and feel of all offers, bookings, etc.
Parallel working possibilty through multi-sessions

For IT or division managers

For IT or division managers

Easy deployment of the travel agency software as a web app with support for all major web browsers
No installation required
Optimal use on the monitor, laptop or tablet
PASS Travel API XX1 and thus the provision of travel data can also be integrated into other front-end solutions (OBT, chatbot, apps, etc.)

For decision makers/management

For decision makers/management

New revenue opportunities and savings potential
Future-proof software for travel agencies/TMCs
Independence from travel suppliers
High security standards
Fully customizable travel agent selling platform and customer communications to your corporate look and feel
Training for the different travel service providers is no longer necessary, as a consistent look and feel is achieved

"With the Bridge-IT project, we have opened up a new path for travel distribution. The new content sources demanded and required by the customer were integrated in parallel with known GDS channels to such a depth that the end customer can be fully served via NDC, low cost and GDS. Above all, it was important for us to implement the process to the end and not to stop after the booking. This is the only way to ensure consistent quality in billing and reporting. The customer thus benefits not only from better content or better prices, but also from consistent quality. With Bridge-IT, the employees in our LCC offices have a frontend, which enables them to compare content from different sources and to process the booking in always the same way. The conceptual, strategic and continuous development of Bridge-IT is still an extremely high priority in our franchise system, even three years after its launch. With PASS, we are pleased to have someone by our side who can translate our know-how into state-of-the-art, future-proof and user-friendly technology."

Tina Roos, Senior Director Front & Midoffice Technology, Lufthansa City Center Reisebüropartner GmbH

"PASS has worked with Lufthansa Group airlines as an NDC technology partner from the very beginning and was one of the first providers to comprehensively implement this new distribution channel. The PASS Travel Agent Desktop can therefore be used to map Lufthansa Group airlines’ NDC Smart Offer, as well as group bookings and post-booking processes. Thus, travel agencies have a certified end-to-end NDC booking system at their disposal. The basis of this successful and very professional cooperation is the goal of jointly driving technological innovations and shaping the future of modern airline retailing."

Johannes Walter, Head of Channel Partnermanagement, Lufthansa Group

"In cooperation with Lufthansa City Center, Midoco and PASS have implemented an automated processing of bookings in Midoco Midoffice, which effortlessly ties in with the usual automated processing of the classic GDS bookings and even improves it in many points."

Jörg Hauschild, Managing Director, Midoco GmbH

"As part of the strategic cooperation with Lufthansa City Center (LCC) travel agencies, PASS is a very important technology partner for us and we are happy to work with them. Since 2018, we have been connected via XML to the PASS Travel Agent Desktop booking system and thus to the basis of the Bridge-IT reservation system used by the LCC travel agencies. Together with PASS, we have integrated the Eurowings fares as well as almost all other additional benefits and services (for both B2B and B2C). Likewise, we are constantly developing the fare world - always with a clear focus on user-friendliness and automation for LCC travel sales in order to make bookings as easy as possible for travel agents. "

Sara Braun, Head of Channel Management & Distribution, Eurowings GmbH

In TAD (Travel Agent Desktop), is it also possible to set up protected customer accesses for self-bookers (corporate customers) who work like agents and have own PCCs, and can defined rules be managed centrally by the travel agency?

Yes, this is possible in our travel agency software. Settings and rules are assigned top-down and can also be changed.

Is it possible for a business traveler to book directly through an OBE and, at the same time, the TMC can make rebookings etc. afterwards via travel agency software Travel Agent Desktop?

This is definitely possible and is already in use today. Bookings made outside the travel agency software can be imported and further processed via an import mechanism.

Is it possible to book additional services in the retail platform TAD (Travel Agent Desktop), e.g. the current Fix price Upgrade of LHG (Lufthansa Group)?

Travel Agent Desktop: Fix Price Upgrade

Yes, services like this are supported by the TAD system and corresponding EMDs are issued. In the screenshot this is shown in the Tickets/EMD overview and the cash upgrade is displayed in the service overview of the flight. The sale of additional services can also be promoted via notes in the marketing portlet.

How long can I access PNRs via travel agency software TAD (Travel Agent Desktop)?

PNRs can be accessed online for 6 months and offline for 6 years by default. Other individual arrangements are possible. If the associated backend PNRs are no longer available, the last status stored in the SPNR is displayed in the travel agency software.

How long can I search/retrieve travel documents?

Travel documents can be retrieved online for 6 months and offline for 3 years by default. Other individual arrangements are possible.

Does PASS also provide the Amadeus Master Pricer?

Generally we support Master Pricer, Master Pricer Travelboard and Master Pricer Expert. Currently the Master Pricer Travelboard is used by default for fare by time and fare by price queries.

Are the LHG CLID numbers automatically filled from the profile and then also transferred to FLX/SPRK in the correct CLID field?

Yes, the CLID numbers are taken from the stored profile data from Umbrella Faces, are displayed on all relevant dialogs and are also forwarded to Farelogix. Manual entry of the CLID is also possible if it is not provided via the profile.

What can be customised/administrated by oneself in TAD?

Travel agency software TAD is designed so that the appearance and behaviour of the system can be determined by the customer as far as possible, while at the same time creating as little effort as necessary. For this purpose, units can be created in a hierarchical structure and administrative settings can be inherited, but also overwritten if necessary. Examples of this are:

Master data: Organizations and users can be created, removed and adjusted manually or through an automatic import process. In addition to an organizational structure, user roles and rights can also be set for one or more organizations. While the master data of the users is only valid for this one user, the master data of the organizations can also be inherited by their subordinate units.
Travel itinerary: The appearance and structure of the documents can be freely defined to the greatest possible extent through a template with technical keywords. In addition, it is possible to insert advertising banners, standard attachments or content in the document always, or based on various conditions.
Rules and hints: Our travel agency software supports two areas for the automatic control and influencing of processes such as queue events, remark capture or default, influencing ads in the selection of booking options, etc. In doing so, TAD relies on the customer's ability to define very comprehensive rules with technical knowledge or to define standard behaviour through a constantly growing set of rule options via an administrative interface.
Appearance of TAD: Coloring and logos of the TAD application can be adapted to the expectations of the customer and to a uniform appearance. This can be done by the user himself, provided he has the technical understanding of a style sheet. For this purpose, we will gladly provide you with the corresponding files. Alternatively, we will be happy to do this optional customization of our travel agency software for you.

s