IT Quality Management

Increasing productivity in software development

IT Quality Management for targeted improvements

Focus on productivity, costs and quality with the PASS Management Model

The PASS Management Model requires three elementary key performance indicators (KPIs): productivity, costs and quality. Using the right measurement methods, the application of which can be automated in many cases, these KPIs can be collected on a specific key date.

Valuable information is garnered from the regular collection of key date-based KPIs and the analysis of their progress over time. In this way, for example, it becomes apparent whether productivity increases or decreases over an extended period, whether measures to increase productivity or new releases impact negatively on quality, or what effect changes to framework conditions can have. By comparing different projects or organizational units, differences in performance also become clear; this understanding is vital in the quest for targeted improvements.

Field-tested IT Quality Management by PASS

Various spheres of activity (Key Performance Areas, KPAs for short) wield varying degrees of influence on the relevant KPIs. By acknowledging these leverage effects, improvement measures can be planned and implemented in a goal-oriented manner in cost-benefit terms. After implementation, its effectiveness can be evaluated based on the subsequent KPI progress over time, delivering further indications for optimization.

PASS has been using this model for IT Quality Management successfully for many years itself - in more than ten application landscapes with over 500 customers and approx. 250,000 users. In the book series Produktivit├Ątssteigerung in der Softwareentwicklung (German), measurement methods, the management model itself and empirical values are discussed in relation to potential improvements.

More than 10  application landscapes

Over 500  customers

Approx. 250000  users

How prepared is your IT shop for a KPI-based management model?

We use a quick assessment as a guide to ascertain how measurable productivity and quality are in your IT shop, how you can automate these measurements, and which organizational and process-related requirements need to be satisfied in order to implement our KPI-based IT Quality Management. We perform an initial measurement of productivity and quality, and use our own empirical values as a benchmark to show you where you currently stand and what potential for improvement is possible.

7 steps toward introducing a Quality Management System

  • Evaluate the technical and organizational prerequisites through assessment
  • Define goals
  • Create all the required organizational and technical prerequisites
  • Introduce and adjust measurement methods
  • Define basic rules for measurements and determine KPIs
  • Collect comparative values
  • Validate measurement values by using internal and external benchmarks, and by reviewing selected pilot projects
  • Automate measurements
  • Define responsibilities for the implementation of measurements, for evaluations, for decisions with respect to improvement measures and their tracking
  • Define controlling processes
  • Send notifications, create and distribute reports
  • Hold regular status meetings for decisions and guidance
  • Documentation
  • Implement training and awareness-raising activities
  • Start the controlling cycles

Frequently asked questions

Stefan Luckhaus

PASS Consulting Group

+49 60 21 . 38 81 75 60