IT Service Management

IT Service Management (ITSM) – ITIL based

For the automation of business processes and the reduction of process costs optimal support from IT is essential.  The basis for this is professional IT Service Management. It’s only when IT services and business goals are in accord that the efficiency, quality, and profitability of the IT and entire organization can be sustainably increased.

We will support the efficient management of your IT services with our service quality, professional expertise, and practice orientated consulting methods and will assist you with the implementation and optimization of ITSM processes, based on ITIL.

PASS IT Service Management includes:

  • Maturity assessments to derive and develop action and implementation plans
  • Alignment of your IT towards the disciplines of customer and service orientation
  • Implementation and optimization of incident, problem, change, release and configuration management
  • Conception and installation of a service catalogue
  • Conception and implementation of service level management
  • Establishment of key performance indicators (KPIs) to control your IT
  • Conception and set up of an IT reporting system
  • Selection and implementation of ITSM tools

In addition to our portfolio of IT Service Management services, we also carry out customized solutions. Please contact us!

Benefits from ITSM

  • Control of IT processes through quality indicators
  • Alignment of IT as a service unit
  • Compliance with your GRC rules (governance, risk & compliance)
  • Increased service quality
  • Significant and sustained reduction in fixed and operating costs
  • Increased level of security

Stefan Luckhaus

PASS Consulting Group

+49 60 21 . 38 81 75 43