PNR management solution

PASS PNR Retrieval for accessing structured PNR data

PNR management – Itinerary retrieval

Get your travel booking data with PASS PNR Retrieval

Our PNR management solution allows you to accurately access all Passenger Name Records (PNRs) along with ticketing and EMD information saved in the booking system and provides you with a detailed overview of a company's overall travel activities. Both travelers' designated whereabouts and the associated costs are clearly shown in near real-time: pre-, in-, and post-trip. Thus, you are always informed when new records are created and when changes occur.

Thanks to its rich functionality, our PNR management is useful for many diverse applications. Leading suppliers of travel tracking solutions use our service, for example, to find out where employees are scheduled to travel, in order to make relevant information available to them concerning upcoming trips (e.g. vaccinations and places to be avoided for safety reasons), and to support them during their trips. Further applications are in the areas of data mining, travel business intelligence, risk management, after sales services and more.

PASS PNR Retrieval application is based on our renowned Travel XML API, which accesses the best and most robust mulit-GDS interfaces. Our service offers the ability to consolidate booking data from different systems in one central location.

Still have questions? We are happy to advise you and of course stand by your side throughout the integration of our services.

Highlights PNR management



Overall travel volumes at a glance: Our service carries PNR data from different reservation systems worldwide together in one place.



The PNR management solution keeps your booking data in a standard format, which substantially simplifies further processing.



The manual addition of data and list updates are a thing of the past; from now on all PNR data are ready to use in near real-time.

Benefits of the PNR management solution

Users and the technical team

Users and the technical team

  • technical advice through the GDS specialist PASS
  • flexible service models
  • always up-to-date: integration of the latest mulit-GDS interfaces on the market
  • scan optimization: the number of GDS scans is reduced to a minimum
  • integration of event notifications
IT managers

IT managers

  • one integration: no longer needed to address a variety of interfaces
  • no adjustment efforts concerning third party interfaces


  • time and cost advantages over an in-house development and GDS solutions
  • affordable: price per unique PNR in the range of a few cents
  • independence from GDS providers
  • immediate ROI starting from a certain purchase quantity
  • rapid implementation: service can be used immediately following contract closing

How to become a customer

GDS Queue Management

How to deal with the GDS?

Some of our clients used to get PNR feeds from various TMCs. However, in some cases it may be more beneficial to access only three GDSs in order to obtain unified data compared to receive feeds from numerous TMCs. With our XX1 multi-GDS hub, we integrate into Amadeus, Sabre and the Travelport systems, Galileo (outside the US), Apollo (inside the US) and Worldspan. You will receive a uniform data format through a single interface or data feed. In addition, the PNR of the GDS always shows the latest and greatest information about the trip – even if the booking is changed, for example by the traveler, without calling the agency.

PASS Queue Management Application (QMA 2.0)

The Queue Management Application (QMA) 2.0 is a special module of the PASS iXX1 and serves for automated access to GDS queues, non-GDS queues as well as data feeds from travel booking platforms of different types.

Travel booking data such as PNRs can be retrieved from common GDSs:

But also from:

  • other GDSs

    e.g. Travelsky, Abacus, Axess
  • Travel Management Companies (TMC) directly

    e.g. American Express GTR, BCD Travel, CWT
  • Online Travel Management Companies

    e.g. Egencia
  • Online Booking Tool provider

    e.g. SAP Concur, Cytric
  • direct airlines connections

    e.g. Southwest SPS/SWABIZ
  • NDC carriers

    e.g. Lufthansa Group (Lufthansa, Austrian Airlines, Brussels Airlines, Swiss International Air Lines, Eurowings, Discover Airlines), Singapore Airlines, Air France, KLM
  • other carrier

    serviced by Farelogix/Accelya
  • other sources

    e.g. Airbnb,, Ctrip, Cvent, HRS, Salesforce, Trainline, Tramada, Traxo etc.
  • text based sources

    e.g. SFTP Excel/CSV/XML

Please compare our list of content provider integrated in XX1:

Benefits Queue Management Application (QMA 2.0)

QMA 2.0 enables simplified fully automated access to the queues of all GDS as well as the PNR message systems of non-GDS systems (NDC, TMC API or data drop).

  • RESTful APIs based on JSON

  • Standardized PNR output format for all sources (PNRViewRS)

  • Fully automatic checking of the configured queues/systems for new PNRs

  • Simplified access to GDS queues and non-GDS sources

  • 3rd party API or data drop modules for TMC data or any other system that provide a logical similar API or data drop within 1-2 months upon request and subject to a one-time flat fee

  • Integrated Rules Engine

  • Automatic rule-based error handling for PNR errors

  • Avoidance of duplicates (PNRs are checked for relevant changes before output)

  • Prevention of data loss in case of disruptions on the client side

  • Admin UI (e.g. configuration of sources, monitoring queue errors, inspection of PNRs)


  • Hits-saving application logic

  • Keeping multi-source complexity away from the user

  • Graphical user interface for configuration and error analysis/PNR display

  • Error notification system

  • Individual output formats

Use case: Travel Risk Management

PNR management in practical use

Companies must fulfill their duty of care in order to guarantee the safety of their employees. Especially in business travel, this task has recently become more and more important and companies are increasingly focusing on Travel Risk Management (TRM). A survey conducted by Business Travel News reveals that 65 per cent of the companies surveyed have increased their attention to travel risk management over the past three years.

PNR data are among the most important information to be used in this context. The PNR management solution therefore supports the coverage of the three main pillars of travel risk management:

In order to prevent an incident to happen, our clients can observe market threats such as geopolitical threats (civil unrest, war, recent terror incidents, raised threat levels), criminal threats (rates of violent crimes, kidnapping, petty crime, drug trafficking), regulatory threats (border restrictions, tax codes, workers’ rights, drug laws, sex trade), cultural threats (women’s and LGBT rights), infectious diseases (Ebola, Zika, Avian flu), pandemics (COVID-19) and environmental hazards (quality of air, earthquakes, hurricanes, tornados). Such information can be combined with the traveler’s profile – their ranking, health, vaccinations, travel patterns and compliance (gaps in travel data or risky moves such as international car rentals or car rentals following long haul flights). Our PNR management solution allows clients to retrieve the PNR data of an upcoming trip from third parties such as mulit-GDSs by asking the TMS or OBT provider to place their employees’ PNRs on a specific queue which we monitor consistently and retrieve PNRs in case of bookings or changes.

As a result, our clients are able to mitigate the risks – meaning to treat them (reduce them to an acceptable level), transfer them (pay a third party to take the risk, e.g. insurance), tolerate them (take no action as there is no realistic way to mitigate the risk or the mitigation cost cannot be justified), or terminate them (abort the activity as a last resort).

Once travelers are on their trip, various TRM features monitor what happens. Our PNR management solution helps to find out where the traveler should be and – provided tracking is being allowed – where he actually is. If something is wrong, it might be possible to contact the traveler and activate his microphone or smartphone camera. Monitoring also includes a safe workspace abroad with the assessment of corporate facilities as well as the observation of news, events and compliance.

If something happens, the right reaction ensures the safety of the traveler. In an accident, this may mean bringing an English-speaking doctor to the person in need, taking them home, evacuating them, or providing them shelter. In the end, it all comes to down to effective crisis management. And one thing should not happen: that help is available (at a price), but no one is available who is authorized to sign the check for the rescue operation.


Duncan Hillyer

"In order to respond quickly in the event of a crisis, you need to know where specific employees are located based on their travel itinerary or last known location. We generate this information via the integration of PASS PNR Retrieval into the PeopleMonitor module of GlobalRiskManager. This provides passenger name records (PNRs) by aggregating data from all relevant systems. This centralised provision of data ensures that a current overview of the situation is guaranteed, and travellers can be targeted to receive information if dangerous situations arise either directly or through their traveller app."

Duncan Hillyer

Business Development Executive

Crisis24 (former Drum Cussac)

Further references on request.


Healix Group of Companies

Healix Group of Companies



International SOS

International SOS

Royal Caribbean International

Royal Caribbean International



Michael Strauss

PASS Consulting Group

+1 305 269 6975